Salsicharia e Fumeiros Tradicionais do Alto do Paiva Lda. with N.I.P.C nº 505260212, (hereinafter referred to as the FTD Group), is the legitimate owner of the website www.grupoftd.pt and respects the privacy of visitors to the website and takes every care to protect their information. This privacy policy consists of providing the information we collect and how we may use it, as well as the security standards adopted to protect your identity and personal data.

If you have any questions or comments regarding our website and/or our Privacy Policy and Terms and Conditions, please write to us at geral@grupoftd.pt, or call (+351) 254 850 300 (national landline).

These General Terms and Conditions of Sale regulate the purchase and sale made in the online store www.grupoftd.pt, between the consumer as buyer and the FTD Group as the entity representing the seller, and apply to all visitors to the website www.grupoftd.pt, as well as to any commercial transaction made through this virtual online store. Browsing the website, as well as purchasing any product from www.grupoftd.pt, implies acceptance of these general conditions of use and contracting.

All products and services on this website are the sole responsibility of the FTD Group and the resale of any items on the site is not authorized, unless expressly authorized by email or registered letter from representatives of the FTD Group.

Grupo FTD reserves the right to change these conditions of use and contract without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will always be published on the website www.grupoftd.pt. Grupo FTD also reserves the right not to process any orders from consumers who do not agree with the general terms and conditions of sale.

The consumer must provide the FTD Group, as the seller, with a correct and complete email or postal address or other contact details and accepts that the FTD Group may contact him using these details if it deems it appropriate.

INFORMATION ON THE CONTENTS OF THE ONLINE STORE

The reproduction, transfer, distribution or storage of the contents of the www.grupoftd.pt online store, without prior written authorization, is prohibited for any purpose other than strictly professional use.

The introduction of links to our website for commercial purposes or without prior authorization from the FTD Group is expressly prohibited, as is the use of the www.grupoftd.pt domain for abusive purposes without prior authorization. The FTD Group or its legal representative may take legal action in any of the above situations. In the event that you find links on other websites giving you access to www.grupoftd.pt or references to the online store www.grupoftd.pt, please be advised that the FTD Group is not responsible for these links or pages, nor for the content contained therein.

We are strongly committed to ensuring that the information presented on www.grupoftd.pt is free of typographical errors and whenever these occur, we will correct them as soon as possible. All contractual information is written in Portuguese, as is the information on the articles, email communications and formalization of the sale, with the exception of expressions very specific to the business world.

TRADE POLICY

In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase contract under the applicable legal terms.

Prices and product specifications are subject to change without prior notice. The validation of the purchase order or order assumes that the buyer is aware of and accepts the General Terms and Conditions of Sale of the website www.grupoftd.pt.

All the data recorded by FTD Group constitutes proof of all the transactions carried out between FTD Group and the Consumer, and FTD Group is responsible for filing the electronic document formalizing the contract.

OBLIGATIONS OF USER CLIENTS

Any visitor to the www.grupoftd.pt website undertakes to comply with and respect these general conditions, in particular by observing the following obligations:

• It is forbidden to introduce, store or disseminate through the website www.grupoftd.pt defamatory, obscene, insulting, xenophobic and/or any other type of content that violates the general principles of law and public order;
• Save, and do not disclose, your password for entering the website in order to prevent third parties from accessing your account and your personal data;
• Do not use false identities;
• Provide your personal details and correct addresses so that the FTD Group can process orders properly.

The consumer is solely responsible for the veracity of the personal data communicated to the FTD Group and undertakes to enter and immediately inform any changes via their Registration Account at www.grupoftd.pt.

The FTD Group disclaims any liability for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the consumer.

ONLINE ORDERING

In order to place an order at www.grupoftd.pt, the user must have a valid, frequently used e-mail account and register as a customer by filling in the form available online when making the payment.

At the end of the purchase process, and after payment, your registration is confirmed. After payment, you will automatically receive an e-mail with the registration information. If you don’t receive an e-mail after payment, please check if it’s stuck in your SPAM box.

In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, the FTD Group reserves the right not to accept your order, or to cancel it in whole or in part, even after it has been automatically confirmed.

PAYMENT TERMS AND SECURITY GUARANTEES

The payment methods available are shown at www.grupoftd.pt, in the “checkout” section. We do not accept any other payment method than those mentioned. You can pay for your registration using your usual credit and debit cards, through the PayPal payment system, or you can pay for your order using an ATM reference automatically generated by the system during the purchase process.

For payments using a credit or debit card, all details (such as the card number, expiry date or security code) will be sent by encrypted protocol to the company providing the remote electronic payment services, Paypal or Stripe, without third parties being able to access the information transmitted. This information will not be used by the FTD Group, except to carry out the necessary operations for purchase or reversal (refund), in the event of return in accordance with the exercise of the right of return, or for reporting to the police in the event of fraud.

If you choose to pay by ATM reference, we will only start processing your order once we have received your payment. If you choose this method of payment, we advise you to go to the ATM (or use the home banking service) as soon as possible so that you receive confirmation of your order as soon as possible. Once 5 calendar days have passed since the order was placed, and if we have not received any payment, the order will be canceled.

SECURITY OF THE STORE AND ALL TRANSACTIONS

The online store www.grupoftd.pt uses the latest and most robust security technologies available for encryption platforms. All the payment information you provide will be encrypted from the initial moment of your transaction until the order is processed, and will not be stored on any public server.

Although we use highly advanced encryption software, any payment transmitted over the Internet, or via e-mail, runs certain risks, particularly when the user does not take the necessary precautions and does not assume the necessary responsibility. FTD Group cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, in particular damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or computer programs used for communications or virus transmissions.

PRODUCTS / SERVICES

The website www.grupoftd.pt offers a content service related to Marketing, Digital Marketing, Website Creation, Communication, etc. By purchasing this service, the consumer gains access to content in video and article form, and can access it via a personalized login. Access to this content is available for 12 months. The content can be changed, modified and new content added in order to improve the offer, without the need to notify the consumer.

PRICES

The prices of the service (displayed on the website www.grupoftd.pt already include Value Added Tax (VAT) at the legal rate in force. The total price specified on the website and in the checkout process already includes Value Added Tax (VAT) at the statutory rate. Please only transfer the exact amount specified in the order confirmation and make individual transfers per order.

TERMINATION OF CONTRACT

The consumer has the right to cancel the purchase (cancel the contract) for 14 days without incurring any costs, without the need to state the reason, within 14 days from the date of delivery of the products. The cancellation of the contract must be communicated by email (geral@grupoftd.pt) or by registered letter to the address Z.I de Vila Nova de Paiva, Lt.4 3650-207 Vila Nova de Paiva with the following statement: To: Salsicharia e Fumeiros Tradicionais do Alto do Paiva Lda. – Notice: I hereby notify you that I am withdrawing from my contract of sale relating to the purchase of the product (Indicate the product you purchased), requested on (date of purchase) by (insert your name), with the e-mail address (insert the e-mail address registered for the purchase). As soon as we receive this communication, we will acknowledge the recession within the next 24 hours. It is up to the consumer to prove that they have exercised their right of withdrawal. Upon receipt of the communication of withdrawal from the contract, the consumer will be reimbursed by the means of payment used for the purchase, or if this is not technically possible, by another means agreed with the consumer, the exact amount paid by the consumer, at no cost as a consequence of the reimbursement when made by the same means of payment as the purchase.

RESPONSIBILITY

FTD Group shall only be liable for damages suffered by the buyer if such damages result from breaches attributable to FTD Group’s contractual obligations to the consumer, or in the event that liability arises under applicable legal law. FTD Group is not liable for damages resulting from incorrect information on the website. All products marketed by the FTD Group comply with Portuguese and EU legislation.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All works, illustrations, artworks and images reproduced or represented on the www.grupoftd.pt website are strictly reserved under the terms of copyright and intellectual property rights.

APPLICABLE LAW

These General Terms and Conditions of Sale and all disputes arising in connection with these general terms and conditions, including their validity, the use of the website www.grupoftd.pt or any purchase on it shall be governed by Portuguese law.

In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, FT Group and the buyer undertake to endeavor to reach an amicable solution, which is fair and appropriate, within a maximum period of 60 (sixty) days from receipt of the communication addressed to that effect by either of the parties involved. In the absence of an amicable solution, in accordance with the provisions of the previous paragraph, and in the event of non-compliance with these General Terms and Conditions of Sale, both parties establish the Judicial Court of the District of Viseu as the competent forum, expressly waiving any other.

PROMOTIONS

Products or services can be promoted at a lower price or with more advantageous conditions, with a view to boosting the sale of products or the launch of a product not previously marketed. The start and end dates of promotions are shown on the homepage.

PRIVACY POLICY

This Privacy Statement describes how the FTD Group manages personal information and respects your privacy. This policy may change from time to time. We ask that visitors and users of our websites keep up to date with our Privacy Policy. All “Personal Information” (which covers any information that identifies or can be used to identify, contact or locate the person to whom the information relates) that we collect and maintain will be subject to this Privacy Policy, as amended from time to time. You can update your information and preferences in the “My Account” menu at the top of the www.grupoftd.pt website.

The online privacy policy applies only to information collected through our website and not to information collected offline.

When we refer to the FTD Group, we are referring to the entity Grupo FTD S.A. that acts as the controller or processor of your information, as explained in more detail in the “Entities that collect personal information” section below.

The FTD Group hereby informs you that it complies with the General Data Protection Regulation (GDPR). The FTD Group is committed to subjecting all personal data received to the applicable principles of the General Data Protection Regulation (GDPR). To find out more about the General Data Protection Regulation (GDPR), click here.

The FTD Group is responsible for the processing of the personal data it receives, in accordance with the General Data Protection Regulation (GDPR), and automatically transfers this responsibility to third parties acting on its behalf. FTD Group complies with the General Data Protection Regulation (GDPR) for all future transfers of personal data, including future regulations.
With regard to personal data received or transferred in accordance with the General Data Protection Regulation (GDPR), FTD Group is subject to Portuguese and European Commission regulations. In some situations, it may be necessary for FTD Group to disclose personal data in response to requests from authorities, for example to comply with national security or police regulations.

WHAT KIND OF INFORMATION WE COLLECT

Personal information may be requested, such as your name, address, e-mail address, etc.
The above information may be requested when you register or fill in a contact form either as an employee, job applicant, trainee, trainer, customer, supplier, visitor, etc., or when you receive or send e-mails and for services that require registration or subscription.

We use cookies to collect information about your visits to our website and to improve your experience. You can find more information about how we use cookies in the “Use of cookies” section below.
When you visit our website, we collect data known as the “click path” (server address, domain name, etc.).
This information/data is stored anonymously and is only used for generalized statistical analysis, webmining, with the aim of improving our services.

USE OF VISITOR INFORMATION

All personal information we obtain will be recorded, used and protected in accordance with current EU data protection legislation and this privacy policy.

The purpose of the information we collect is to send you information/disclosure via email or SMS about our products and services. We do not sell, rent or share your personal information to or with third parties in any way other than that described in this Privacy Policy.

The FTD Group may use your information to:

• Process your financial transactions;
• Send you order/renewal confirmations;
• Register your rights, if any, to technical support or other advantages that may be available to registered users;
• Responding to customer service requests, questions and/or concerns;
• Manage your account;
• Send your requested product or service;
• Keep you informed of special offers from the FTD Group and selected partners;
• Administering promotions and sweepstakes in which you participate and informing you of the outcome;
• Investigate, prevent or take action regarding illegal activities and/or violations of our Terms and Conditions;
• To meet our research and product/service development needs and to improve our website, services and offers;
• Personalize your experience, including targeting our services and offers to you.

In certain situations, FTD Group may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or public safety requirements as required by law (for example, to comply with a subpoena, warrant, court order, or legal process served on FTD Group), and when we believe disclosure is necessary to protect our rights, prevent litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement or other matters of public importance.

Information is only sent when the data subject has expressly chosen to agree to the terms and conditions on www.grupoftd.pt. If you no longer wish to receive emails, you can unsubscribe using the unsubscribe link in every email we send.

SHARING INFORMATION WITH SERVICE PROVIDERS/AGENTS

FTD Group uses one or more external credit card payment processing companies to bill you in connection with the purchase of our goods and/or services. To the best of our knowledge, such companies do not retain, share, store or use personal information for any other purpose.
We also share Personal Information with certain companies that provide services on our behalf, namely in terms of processing payments by ATM reference, by MB WAY. We only share the personal information necessary to carry out these services. We require all companies with which we share personal information to protect the data in accordance with this Privacy Policy and to limit the use of such personal information to the performance of services for the FTD Group. We do not sell or otherwise provide personal information to other companies to market their products or services.

PROTECTION OF VISITOR INFORMATION

The information you provide us with when you visit our website is protected within the framework of the implementation of various security measures, namely through conditional access, and the safeguarding of the confidentiality of information.

Please be advised, however, that by providing personal information online, there is a risk that third parties may intercept and use this information, so in terms of the security of any information you disclose online; you do so at your own risk.

PRIVACY OF MINORS (CHILDREN AND YOUNG PEOPLE)

Grupo FTD is committed to protecting the privacy of children and does not intend to collect personal data from minors under the age of 13 (the legally defined age in terms of national law under the GDPR). If the user is a child under the age of 13 and attempts to submit their registration, it will be rejected and the child will be informed that we do not accept registrations from children under the age of 13. We encourage parents and guardians of minors under the age of 13 to regularly monitor and supervise their children’s use of email and other online activities.

USE OF COOKIES

The website may collect information automatically as you browse, such as the type and version of browser you use, the operating system, the type of device, the average time spent on the website, the pages viewed, the pages accessed, the IP address used to connect the computer to the Internet and other relevant statistics. Such information is referred to as web analytics or clickstream data.

Technologies such as cookies, beacons, tags and scripts are used by FTD Group to provide additional features and functionality to the website. These technologies are used to analyze trends, administer the website, track user movement around the website and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by companies and individuals, or both.

We may partner with third parties to display advertisements on our website or to manage advertisements on other websites. Our partners may use technologies such as cookies to collect information about your activities on this and other websites in order to offer advertisements based on your browsing and interests. To prevent this information from being used for the purpose of personalizing advertisements, you can opt out by clicking here. This action does not prevent you from receiving advertisements. You will continue to receive generic ads.

You can disable all cookies if you prefer not to receive them. You can also have your computer warn you about the use of cookies. In both cases, you need to adjust your browser settings (such as Google Chrome).

WIDGETS AND SOCIAL NETWORKS

Our websites may have social networking features, such as the Facebook “Like” button and widgets, such as the “Share” button, as well as mini-programs that may notify you, for example, when you abandon your “shopping cart” without having finished your purchase. Such features may collect your IP address, know which pages you are visiting on our website and use cookies in order to function properly. Social media resources and widgets may be hosted directly on our website or on third party websites. Your interactions with these resources are governed by the Privacy Policy of the company responsible for these Resources and widgets.

LINKS TO THIRD-PARTY WEBSITES

Our website includes links to other websites whose privacy practices may differ from those of the FTD Group. If you submit personal data to any of these websites, that information will be governed by their respective Privacy Policies. We recommend that you consult the Privacy Policies of all websites you visit.

RECTIFICATION, DELETION, MODIFICATION OR UPDATING OF PERSONAL INFORMATION

If you wish, you can cancel your registration or use at any time and you can choose not to receive any e-mails and/or SMS messages, and you can also choose to delete all your personal information from our database.
If you wish, you can also unsubscribe, delete or modify your personal information.

THE CONSENT OF THE DATA SUBJECT

By using our website you confirm that you accept the terms of this Privacy Policy as well as our Terms and Conditions. If you do not agree with the terms of our Privacy Policy and our Terms and Conditions, you are requested not to provide us with personal information and to cease using our website.

THE DATA SUBJECT’S RIGHT TO ACCESS THEIR PERSONAL INFORMATION

The data subject has the right to receive a copy of their personal information held by us. The company reserves the right to charge a fee for the administrative and IT costs of any request made.

THE DATA SUBJECT’S RIGHT TO DELETE PERSONAL DATA

If you are a user of our website through the registration process, your data will be stored in a specific user control database. However, the Data Subject may request its deletion whenever they wish, by writing to the email address (geral@grupoftd.pt).

LEGISLATION

The processing of personal data by Volupio will be carried out in accordance with current Portuguese law. Contracts for the purchase and sale of products through this website are governed by Portuguese law.

INTELLECTUAL PROPERTY RIGHTS

All the content on this website is the exclusive property of the FTD Group, or with licenses to resell texts, images, or any other type of information that does not come from third parties. They are therefore protected by the Copyright Code. The FTD Group reserves the right to make changes to this content at any time and is under no obligation to notify users in advance.

AMENDMENT OF THE GENERAL TERMS AND CONDITIONS OF SALE AND PRIVACY POLICY OF THE WEBSITE

FTD Group reserves the right to change these Terms and Conditions and Privacy Policy at any time. The buyer is subject to the principles and terms in force on the date of his order, unless the law or competent authority imposes any change to them. If, as a consequence of such changes, you wish to change the permissions for Volupio to use your personal information, please send us an e-mail to geral@grupoftd.pt.